Checkout

Read more if you're having issues with using Fan Pass features within your Shopify checkout.

Why does the ‘Use my Fan Pass’ button not appear at checkout after a customer claims their Fan Pass?

The ‘Use my Fan Pass’ button may not appear in the ‘Claim Fan Pass’ block at checkout for one of...
Why are there tags added to my order and what happens if I delete them?

The Fan Pass app automatically adds tags to your orders containing either gated products or discounted products that have been...

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