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Troubleshooting

Troubleshooting

Having an issue with something? Take a look at these articles before getting in touch with our support team.

Checkout

Read more if you're having issues with using Fan Pass features within your Shopify checkout.
Discounts

Read these helpful articles to see how the Fan Pass app works with Shopify's discounts.
Gated discounts

Resolve any issues with gated discounts on your store with these helpful articles
Gated pages

Read these helpful articles if you're having issues with gated pages on your store
Gated products

Having issues with gated products? Read these helpful articles about what you can do to solve these
NFT Sales Eligibility Application

Read more if you're having issues with Shopify's NFT Sales Eligibility Application form.

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