Can a customer give a Fan Pass to someone else?
No, a Fan Pass cannot be transferred to another person.
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Where does a customer access their Fan Pass?
To access the Fan Pass, they simply go to the store and click on the ‘Fan Pass’ page. There, they... -
What if a customer has forgotten their wallet login details?
If they signed up using email they should check their inbox to find the first Magic login code they were... -
Why does the ‘Use my Fan Pass’ button not appear at checkout after a customer claims their Fan Pass?
The ‘Use my Fan Pass’ button may not appear in the ‘Claim Fan Pass’ block at checkout for one of... -
What if a customer makes a mistake in the email address used to claim the Fan Pass?
The customer should close the dialogue box to return back to the confirmation page and then click the ‘Claim now’...