What happens if I have a discount code active along with a Fan Pass discount?
There are two scenarios that can occur when a customer tries to apply a discount code at checkout whilst a...
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What happens if I have a free shipping discount code active along with a Fan Pass discount?
The Fan Pass discount is set to combine with shipping discounts so can be combined at checkout. There are two... -
What happens if I set a strikethrough price discount on a product that has a gated discount set up on the Fan Pass app?
In the event that a product has a strikethrough price discount set with a Fan Pass gated discount configured, the... -
What if a customer makes a mistake in the email address used to claim the Fan Pass?
The customer should close the dialogue box to return back to the confirmation page and then click the ‘Claim now’... -
Can I change the product my Fan Pass is linked to?
Yes, you can change the Shopify product your Fan Pass is linked to. However, if a customer has purchased the...